Returns, refunds and warranty
We allow returns within calendar days for all products sold through this online store on the following terms:
- No returns: returns are not accepted except under a warranty claim.
Conditions
Returns must be requested exclusively through the online portal on this page and must be within the allowed return period.
The deadline for requesting returns is calendar days after receiving the item or items in question.
You will be deemed to have received the items two business days after the shipment confirmation from us, unless you can prove otherwise. In the latter case the possibility to upload proof through our online form is provided.
Returned items must be in original condition and not be worn or used (except to try on for size). They must be sent directly back to us and must arrive within 7 days of the return deadline.
Once your return has been accepted by us, a refund of the product price, but not the shipping cost, will be made within 14 days.
Late returns or goods not in original condition may not be accepted and may be sent back to you. In this case no refund will be provided.
Returns for products in the underwear and swimwear categories will generally not be accepted. If we do allow returns, trying on for size is to be avoided or only done on top of your own clothing.
Warranty
We make every effort to show and describe the products as accurately as possible. All products are new unless specifically stated in the product description.
If you receive a product that is not new, is damaged or is significantly different to its depiction on this site, you can return it for a full refund if notified within 7 days of receiving the product.
The date you receive the item is calculated as for returns, as is the deadline for return delivery. Warranty claims are to be made via the online portal on this page.