Terms & Conditions

Overview

This online shop is powered by DIFFAIR, although all responsibility with regard to the sale and shipment of products lies with us (KöpkeKöpke).

Account creation

By creating an account with us, you agree to provide us with your personal details, which will be treated confidentially in accordance with our Privacy Policy. Your account with KöpkeKöpke can be used to log into DIFFAIR Market and any private online shop powered by DIFFAR and vice versa. From your account you can access all your orders from KöpkeKöpke, DIFFAIR Market and other private stores powered by DIFFAIR.

Email validation

You are required to validate your email address before you will be allowed to place an order or create an account.

Newsletter

By signing up to our newsletter, you agree to provide us with your personal details, which will be treated confidentially in accordance with our Privacy Policy.

Products

All products and color variants have at least one photo, a description and some additional information. The colours indicated are indicative only and may vary due to differences in display settings or hardware. Please consider the photo, the colour name, the colour box and any colour information in the description to determine the colour of the garment. Slight variations in color are not considered a breach of warranty.

If there are any differences between the product description and other information (such as delivery time, refund policy, colours or materials), then the information given in the product description shall be considered for warranty purposes.

Placing an order

By placing an order for, you agree to pay the amount shown on the order. Your order will not be confirmed and no products will be shipped until full payment is received. You also agree to provide us with your personal details, which will be treated confidentially in accordance with our Privacy Policy.

Payment methods

You can pay with any of the payments methods we accept. Currently we accept payments by credit cards (Visa, MasterCard and American Express) and pre-payments via invoice through our partner DIFFAIR.

Delivery

The shipping cost and expected delivery time are shown for each product on the product page. Our maximum shipping cost per order is CHF 8.-. When multiple items are purchased in a single order, any reduction in shipping is calculated automatically as you add items to your basket.

The stated delivery times are indicative only and are not legally binding. If delivery cannot be made within the indicated time, you will be notified and given a new delivery time. For the purpose of your statutory rights, the legally binding delivery term shall be considered twice the time of the original delivery term or the updated delivery term if this is later.

Returns and refunds

The return policy for each product is shown on the relevant product page. It can be one of the following return policies:

• Free return shipping: we provide a return-shipping label with the product or once the return request is processed.
• Standard: you bear the cost of returning the article by your chosen method.
• Returns accepted for a fee: you will be asked to pay a small handling and restocking fee as specified on the product page and will be provided with a return-shipping label.
• No returns: returns are not accepted except under a warranty claim.

Returns must be requested exclusively through our online portal and must be within the allowed return period. The deadline for requesting returns is the stated number of days after receiving the item or items in question. You will be deemed to have received the items two business days after the shipment confirmation from us, unless you can prove otherwise. In the latter case the possibility to upload proof through our online form is provided.

Returned items must be in original condition and not be worn or used (except to try on for size). They must be sent directly back to us and must arrive within 7 days of the return deadline.

Once your return has been accepted by us, a refund of the product price, but not the shipping cost, will be made within 14 days. Late returns or goods not in original condition may not be accepted and may be sent back to you. In this case no refund will be provided.

Warranty

We make every effort to show and describe the products as accurately as possible. All products are new unless specifically stated in the product description. If you receive a product that is not new, is damaged or is significantly different to its depiction on this site, you can return it for a full refund if notified within 7 days of receiving the product. The date you receive the item is calculated as for returns, as is the deadline for return delivery. Warranty claims are to be made via the same online portal as for returns.